Charter Operators
Air Denver is an outside marketing firm for every charter company in North America. There is no charge to have your aircraft listed with Air Denver, and chances are that your aircraft is already showing in our data base.
Air Denver goes to the FAA four times a year and gets a comprehensive list of charter operators. We also subscribe to several commercial sources for our information.
When you make changes to your fleet, please contact Air Denver by phone at (303) 333-3332 or (800) 333-4057, by fax at (303) 670-7810 or email at sales@airdenver.com. We update our system daily.
If you have aircraft based at different locations, our system will reflect that fact. We will associate your aircraft with the airports where they are based. Our computer ADIS system has virtually every commercially operated passenger and cargo aircraft operated in North America and selected carriers worldwide. We keep track of every single-engine, twin-engine, turbo-prop, business jet, commuter and airliner. Currently, we have over 3,900 companies and more than 18,000 aircraft in our system.
How our service works
Upon receiving a charter request from a customer, we first give the customer an approximate range of what they can expect for a charter price. We then search our ADIS data base for operators that can best serve our customer. We will contact you by phone for immediate trips, or by email or fax for upcoming trips. We then take your price, add ten percent for our services and make sure tax is included. We also collect tax on our commission.
When the trip is confirmed or when it turns into a no-go, we will contact you either way. If the trip is confirmed, we follow it up with a comprehensive confirmation sheet that gives every detail needed for the charter. One copy goes to the customer, and one goes to the charter operator.
For trips that confirm, we will check with you on your preferred FBO’s. We then prepare a comprehensive confirmation sheet that gives the customer every detail of the charter that they will need.
For billing we always get a credit card for a back-up, even for cash transactions (unless okayed by the charter operator). We then ask for a check at the time of flight, although direct billing is often desired. On direct billing, we still ask for a credit card as back-up. We then give the customer 10-14 days to make payment. If payment is not received within the prescribed time, the credit card will be charged. Customers are made aware that payments using a credit card will incur a five percent convenience fee to cover your credit card charges.
Air Denver provides a credit card authorization sheet which lists the billing details as well as the credit card convenience fee which we have them sign. Many operators have their own forms which we will substitute for our credit card authorization form.
We provide the customer’s billing information, which includes company name, name of person who requested the trip, billing address, phone, fax and or email address. We also provide passenger names, and weights if known, as well as passport information on international flights.
Air Denver has a number of customers who use our service on a regular basis who have asked us to do the billing for them. On these charters, Air Denver provides the credit card guarantee, and we pay you within 14 days.
If for any reason, you have problems collecting for a charter, please notify Air Denver, and we will assist in collecting your funds. In 25 years, we have never had a customer not pay.
Again, to help us serve you better, please advise Air Denver when changes are made in your fleet. Current information on your aircraft types, locations, and pricing is essential for us to refer new customers to you.
Air Denver can help on charter calls that you are unable to complete. Refer them to us and we will split our commission with your company. Remember, we have access to every size aircraft.
Our service can also make your life easier when you have a maintenance problem and you need back-up service. Air Denver has been providing back up aircraft for many of the large scheduled airlines and charter airline operators for many years.
Remember, there is no charge for our service. Cost is only accrued on trips we provide and that you complete.
